Potter Electric Signal Company, LLC
  • 02-May-2018 to 01-Jun-2018 (CST)
  • Manufacturing
  • Branford, CT, USA
  • Full Time

EVAX by Potter has an opening for a Fire Alarm / Voice Evacuation Systems Technical Support person. Our People Vision is to provide employment opportunities to those individuals who are performance driven dedicated to meeting the needs of the business, take pride in their work, team players, and are enthusiastic and passionate about their job.

 We are a manufacturer located in Branford, Connecticut seeking a Fire Alarm Voice Evacuation Technician for a Technical Support position.  The position requires someone customer orientated with excellent communication skills (verbal and written).  The primary responsibility is to provide efficient, effective and cordial technical support for all of EVAX's Voice Evacuation and Mass Notification products.

Primary Responsibilities Include:

  • Respond to requests for technical support via telephone and email from our customers.
  • Provide technical expertise in the application, installation and troubleshooting of EVAX by Potter products
  • Utilize test equipment to verify or recreate problems discovered during field installation.
  • Create and update product support bulletins, installation manuals and product data sheets
  • Assume responsibility for product support projects following processes and procedure to support initiatives
  • Provide support as required for our Customer Service, Manufacturing and Engineering departments.

 Qualifications and Skills:

  • Associates/Technical Degree in Electronics or equivalent.
  • 1-year experience in technical support or service (installation and maintenance of hardware or software controlled products)
  • Computer literacy, including windows base systems, Microsoft Office Products, basic knowledge of networking (e.g. routers, switches, TCP/IP)
  • Ability to work both individually and collaborate in a team environment.
  • NICET certification is a plus.

Potter Electric Signal is a 100+-year-old company that offers all the benefits and conditions needed to compete for today's quality employee including Health/Dental/Life/Vision/Disabilities/401(K). No relocation package offered with this position.  No agencies please.

Equal Opportunity Employer

Potter Electric Signal Company, LLC
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