Potter Electric Signal Company, LLC
  • 21-Sep-2018 to 20-Nov-2018 (CST)
  • Technical Support
  • Hazelwood, MO, USA
  • Full Time

Alarm Technician / Technical Support


Potter Electric Signal Company, the recognized world leader in Fire Sprinkler Monitoring Industry, has an opening for a Fire Alarm Technical Support position. The Potter brand name and our logo have become synonymous with quality products and service. Our People Vision is to provide employment opportunities to those individuals who are performance driven dedicated to meeting the needs of the business, take pride in their work, team players, and are enthusiastic and passionate about their job.


We are a St. Louis manufacturer located in Hazelwood Missouri seeking a Fire Alarm and Security Technician for a Technical Support position.  The position requires someone customer orientated with excellent communication skills (verbal and written).  The primary responsibility is to provide efficient, effective and cordial technical support for all of Potter's Sprinkler Monitoring, Fire Alarm, and Security products.


Primary Responsibilities Include:

Respond to requests for technical support via telephone and email.

Maintain accurate call logs.

Provide technical expertise in the application, installation and troubleshooting of Potter's products.

Assume responsibility for product support projects following processes and procedure to support initiatives.

Utilize test equipment to verify or recreate problems discovered during field installation.

Create and update product support bulletins, installation manuals and product data sheets.

Assist in the development of trade show displays.


Qualifications and Skills:

Associates/Technical Degree in Electronics or Computer Science or equivalent.

2-year experience installing, servicing and inspecting addressable fire alarm systems.

Computer literacy, including windows base systems, Microsoft Office Products, basic knowledge of networking (e.g. routers, switches, TCP/IP).

Ability to work both individually and collaborate in a team environment.

NICET certification is a plus.



We are a 118+-year-old company that offers all the benefits and conditions needed to compete for today's quality employee including Health/Dental/Life/Vision/Disabilities/401(K). If you are that quality employee that will give back as much as you receive, please submit your resume for consideration to humanresources@pottersignal.com along with your salary history & requirements.

To learn more about our products and services, visit our website at www.pottersignal.com

No relocation package offered with this position.  No agencies please.

Equal Opportunity Employer

Potter Electric Signal Company, LLC
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