Potter Electric Signal Company, LLC
  • 18-Oct-2018 to 17-Dec-2018 (CST)
  • Customer Service
  • Hazelwood, MO, USA
  • Full Time

Customer Service Representative

 

Potter Electric Signal Company, the recognized world leader in Fire Sprinkler Monitoring Industry, has an opening for a Customer Service Representative. The Potter brand name and our logo have become synonymous with quality products and service. Our People Vision is to provide employment opportunities to those individuals who are performance driven dedicated to meeting the needs of the business, take pride in their work, team players, and are enthusiastic and passionate about their job.

 

Summary

Responsible for maintaining a superior level of service to Potter's customers to ensure our long standing reputation of commitment by performing the following duties

 

Essential Duties and Responsibilities

Verify and confirm orders and pricing to customers both domestic and international.

Enter customer orders and prepare customs documentations for international orders.

Maintain customer orders and related correspondence with the rapid response, courtesy, and accuracy that our Customers have come to expect from Potter.

Handle all customer calls, inquires and requests including up-selling when appropriate.

Customer correspondence including but not limited to, follow-up calls, and courtesy calls.

Handle request/inquiries from Regional Sales Managers and Sales Rep agencies, providing outside sales staff with updated product information.

Handle other requests from management on a timely basis.

Co-ordinate mailing list for region as required by marketing department.

 

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Education and/or Experience: Associate's degree (A. A.) or equivalent from two-year College or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.

 

Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

 

Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

 

Reasoning Ability: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

 

Computer Skills: To perform this job successfully, an individual should have working knowledge of Microsoft Office Suite. Ability to type a minimum of 40 words per minute.

 

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

While performing the duties of this Job, the employee is regularly required to sit; use hands for typing; and talk or hear. Specific vision abilities required by this job include close vision and ability to adjust focus.

 

We are a 100+-year-old company that offers all the benefits and conditions needed to compete for today's quality employee including Health/Dental/Life/Vision/Disabilities/401(K). If you are that quality employee that will give back as much as you receive, please submit your resume for consideration to humanresources@pottersignal.com along with your salary history & requirements.

To learn more about our products and services, visit our website at www.pottersignal.com

No relocation package offered with this position.  No agencies please.

Equal Opportunity Employer

 

 

Potter Electric Signal Company, LLC
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