Potter Electric Signal Company, LLC
  • 05-Dec-2018 to 03-Feb-2019 (CST)
  • Technical Support
  • Hazelwood, MO, USA
  • Full Time

Corrosion Technical Support Specialist/ Training Manager



Potter Electric Signal Company, the recognized world leader in Fire Sprinkler Monitoring Industry, has an opening for a Technical Support Specialist position. The Potter brand name and our logo have become synonymous with quality products and service. Our People Vision is to provide employment opportunities to those individuals who are performance driven dedicated to meeting the needs of the business, take pride in their work, team players, and are enthusiastic and passionate about their job.


We are a St. Louis manufacturer located in Hazelwood Missouri seeking a Sprinkler Monitoring and Corrosion Technician for a Technical Support/Training position.  The position requires someone customer orientated with excellent communication skills (verbal and written).  The primary responsibility is to provide efficient, effective and cordial technical support for all of Potter's Sprinkler Monitoring and Corrosion products and train customers and new employees on said products.



Primary Responsibilities Include:

  • Respond to requests for technical support via telephone and email.
  • Maintain records of technical support cases using CRM software.
  • Provide technical expertise in the application, installation and troubleshooting of Potter's products.
  • Assume responsibility for product support projects following processes and procedure to support initiatives.
  • Utilize test equipment to verify or recreate problems discovered during field installation.
  • Create and update product support bulletins, installation manuals and product data sheets.
  • Conduct Potter's 2-day monthly certified training program and monthly webinars on various topics.
  • Create and prepare training materials and procedures for customers and new employees.
  • Perform on-site commissioning of Potter equipment.
  • Willingness to travel up to 25% of time.


Qualifications and Skills:

  • Associates/Technical Degree in Engineering Technology or equivalent.
  • Computer literacy, including windows base systems and Microsoft Office Products
  • General mechanical aptitude required and electrical experience a plus.
  • Ability to work both individually and collaborate in a team environment.
  • Knowledge of sprinkler systems and/or compressed gas systems a plus



We are a 100+-year-old company that offers all the benefits and conditions needed to compete for today's quality employee including Health/Dental/Life/Vision/Disabilities/401(K). If you are that quality employee that will give back as much as you receive, please submit your resume for consideration to humanresources@pottersignal.com along with your salary history & requirements.

To learn more about our products and services, visit our website at www.pottersignal.com

No relocation package offered with this position.  No agencies please.

Equal Opportunity Employer

Potter Electric Signal Company, LLC
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