Potter Electric Signal Company, LLC
  • 04-Jan-2019 to 05-Mar-2019 (CST)
  • IT
  • Hazelwood, MO, USA
  • Full Time

Application Support Specialist


Potter Electric Signal Company, the recognized world leader in Fire Sprinkler Monitoring Industry, has an opening for an Application Support Specialist position. The Potter brand name and our logo have become synonymous with quality products and service. Our People Vision is to provide employment opportunities to those individuals who are performance driven dedicated to meeting the needs of the business, take pride in their work, team players, and are enthusiastic and passionate about their job.


We are a St. Louis manufacturer located in Hazelwood Missouri seeking an Application Support Specialist in our MIS Department. The Application Specialist manages IT projects as assigned by the IT Director. This person will be the technical liaison between all business units and the IT department and will work to resolve and coordinate software installations, upgrades, and new software initiatives.


Job Responsibilities:

  • Provide phone support to end-users for common office software applications.
  • Software applications supported include: Microsoft Office 365, SolidWorks, MasterCAM, DocuWare, Epicor
  • Recommend or perform actions to correct software problems based on knowledge of the application.
  • Work with external support providers to resolve complex issues
  • Assist end-users with remote accessibility issues.
  • Provide software support for hand-held devices.
  • Communicate effectively with both unskilled and skilled end users.
  • Handle sensitive and/or confidential documents and information.
  • Communicate with manager and client on job or deadline issues.

Job Requirements:

  • Bachelor's degree (Computer & Management Information Systems or Computer Science) or equivalent work experience.
  • Minimum two years experience in a corporate helpdesk environment.
  • MS Word, Excel, PowerPoint, and/or Outlook certifications desired, but not required.
  • ERP Experience preferred, but not required
  • Ability to work in a fast-paced team environment.
  • Attention to detail with emphasis on accuracy and quality.
  • Ability to prioritize work to balance multiple projects and deadlines.
  • Excellent verbal and written communication skills.
  • Exceptional customer service skills.

We are a 120 year-old company that offers all the benefits and conditions needed to compete for today's quality employee including Health/Dental/Life/Vision/Disabilities/401(K). If you are a quality employee who will give back as much as you receive, please submit your resume for consideration to humanresources@pottersignal.com along with your salary history & requirements.

To learn more about our products and services, visit our website at www.pottersignal.com

No relocation package offered with this position.  No agencies please.

Equal Opportunity Employer

Potter Electric Signal Company, LLC
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