Customer Service Representative

Summary
Responsible for maintaining a superior level of service to Potter's customers to ensure our long standing reputation of commitment by performing the following duties

Essential Duties and Responsibilities
• Verify and confirm orders and pricing to customers both domestic and international.
• Enter customer orders and prepare customs documentations for international orders.
• Maintain customer orders and related correspondence with the rapid response, courtesy, and accuracy that our Customers have come to expect from Potter.
• Handle all customer calls, inquires and requests including up-selling when appropriate.
• Customer correspondence including but not limited to, follow-up calls, and courtesy calls.
• Handle request/inquiries from Regional Sales Managers and Sales Rep agencies, providing outside sales staff with updated product information.
• Handle other requests from management on a timely basis.
• Co-ordinate mailing list for region as required by marketing department.

Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience: Five to Seven years related experience and/or training.

Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Computer Skills: To perform this job successfully, an individual should have working knowledge of Microsoft Office Suite. Ability to type a minimum of 40 words per minute.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit; use hands for typing; and talk or hear. Specific vision abilities required by this job include close vision and ability to

Current Openings for Customer Service Representative Jobs at Potter Electric Signal Company, LLC